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Information for those who work in customer service

People working in customer service meet immigrants in person, online or by phone. The time they can spend with a customer is often short. They can use interpretation services, plain language and versatile materials during the short encounter. You should keep the steps of face-to-face customer service in mind.
 

 

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Interpretation and translation According to the Act on the Promotion of Immigrant Integration, authorities must ensure interpretation and translation services when needed. Customer service people must make sure that the customer understand matters related to them.
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InfoFinland.fi InfoFinland is a multi-lingual website providing important information in one place for those planning to migrate to Finland or already living here. The website also serves the authorities in the dissemination of multi-lingual information.
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Integration in Swedish The Act on the Promotion of Immigrant Integration gives immigrants the right to choose Swedish or Finnish as their primary integration language.
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Plain language Materials written in a clear and plain manner are a good tool at the early stages of language learning when the person’s Finnish skills are not sufficient for understanding communications by authorities.
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Multilingual materials Multilingual materials related to Finnish society and culture help integration. You can also use the materials in customer service and guidance.
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Identifying and preventing harmful practices Customer service people should be aware of and identify harmful practices, such as human trafficking, close relation, “honour”-related violence and female genital mutilation.

News for those working at customer service

null Centre of Expertise in Immigrant Integration has compiled information on the situation in Ukraine for those involved in integration work

Centre of Expertise in Immigrant Integration has compiled information on the situation in Ukraine for those involved in integration work

Publication date 4.3.2022 10.47 | Published in English on 8.3.2022 at 15.11
News item

A new page has been created at Integration.fi online service, which contains information on the situation in Ukraine. The information is intended for those involved in integration work and professionals who encounter persons affected by the attack on Ukraine. 

In addition to official sources, the site contains information on support provided by organisations and sources in plain language. Because the information related to the situation in Ukraine changes constantly, we encourage people to follow reliable sources of information provided by the authorities. We regularly update the website. 

We aim to provide more detailed information on topics related to integration and reception of refugees that fall within the administrative branch of the Ministry of Economic Affairs and Employment to different operators as soon as possible. 

More information:
Information on the situation in Ukraine for those involved in integration work
Russia’s attack on Ukraine – Website of the Ministry of Economic Affairs and Employment
Ajankohtaista
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