Search

Information for those who work in customer service People working in customer service meet immigrants in person, online or by phone. The time they can spend with a customer is often short. They can use interpretation services, plain language and v...

Integration customer data system (Koto-AJ) is an integration customer data system that supports integration customer work in municipalities, improves data transfer between different integration actors and produces data on integration at the municipal, regional, and national levels.

An integration programme is a service package for the early stages of integration organised by municipalities. The objective of the services included in an integration programme is to promote the immigrant’s integration, employment or entrepreneurship, skills and working life competencies.

Making a success of customer service through multilingualism, use of native language and plain language, fluent interpretation and dialogic practice Are you planning multilingual communications, a brochure or other material for immigrants? Do you ...

Integration customer data system has been possible to take into use in municipalities from 1 January 2025. The requirement for municipalities to use the system will enter into force from 1 January 2027.

Integration programme – service package for the early stages of integration An integration programme is a service package for the early stages of integration organised by municipalities. The objective of the services included in an integration pro...

The project on knowledge‑based management in the Integration Client Information System is developing a Koto‑AJ‑based digital monitoring report for municipal integration services.

Kela-services Kela (Social Insurance Institution of Finland) is responsible for the basic security of people living in Finland in different life situations. Kela benefits can usually be obtained if you work or live in Finland on a permanent basis....

The Centre of Expertise in Immigrant Integration of the Ministry of Economic Affairs and Employment has published an instruction card to help those involved in integration and others to recognise labour exploitation and human trafficking.

Frequently asked questions and answers about the comprehensive reform of the Integration Act.

What should be taken into account when choosing the integration language and when a worker is guiding the customer in choosing an integration language in a Customer Service encounter? The following information can help the immigrant choose their first language of integration.

Checklist for drawing up the municipal integration programme The checklist below supports municipalities in the planning and implementation of the integration programme. The list has been prepared at a general level. The integration programme and ...

The Centre of Expertise in Immigrant Integration has worked to develop the recognition, introduction and mainstreaming of good practices promoting immigrant integration. The Nordic Welfare Centre collects good integration practices from different Nordic countries.

Contact information Kotoutuminen.fi online service is intended for persons who work on promoting integration and refugee reception and encounter immigrants in their work. The service is maintained by the KEHA Centre. The KEHA Centre supports perso...

The employment and economic development authority offers public employment and business services. The main purpose of employment and business services is to promote the functionality of the labour market.

Reaching immigrants outside the labour force with municipal integration services Why should immigrants outside the labour force be targeted for services? This online resource offers a collection of operating methods for reaching those outside the ...

Multilingual materials support integration Multilingual materials related to Finnish society and government services support the integration of immigrants. You can use these materials in Customer Service and guidance. The InfoFinland.fi website ma...

Information on integration services for operators Immigrant integration can be supported by providing necessary services for the immigrant. These services are organised as part of municipalities’, employment authorities' and wellbeing services cou...

At the initiative of an authority, the initial assessment is always conducted on an immigrant who is an unemployed jobseeker and an immigrant who receives social assistance on a non-temporary basis.

Information for those who work as an official in municipalities and employment areas Immigrants encounter many authorities on their integration path. Authorities can promote the smooth implementation of the integration process by cooperating acros...