Language and interpretation play a key role in interactions with authorities and in supporting integration. Professional interpreting ensures that clients receive the information they need and can participate equally in service processes.
A successful client encounter requires mutual understanding between all parties. Interpreting helps ensure that messages are conveyed accurately and reduces the risk of misunderstandings.
The interpreter’s role is to convey messages accurately, impartially and confidentially between the client and the authority. Interpreters do not provide advice, take positions on matters or make decisions on behalf of clients.