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Information for those who work in customer service People working in customer service meet immigrants in person, online or by phone. The time they can spend with a customer is often short. They can use interpretation services, plain language and v...https://kotoutuminen.fi/en/information-for-customer-service
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The Finnish Immigration Service provides services related to residence in Finland and Finnish citizenship The Finnish Immigration Service (Migri) is responsible for the granting of residence permits, residence rights and citizenships to people who...https://kotoutuminen.fi/en/migri-services
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An integration programme is a service package for the early stages of integration organised by municipalities. The objective of the services included in an integration programme is to promote the immigrant’s integration, employment or entrepreneurship, skills and working life competencies.https://kotoutuminen.fi/en/integration-programme
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About the integration.fi service The new version of the kotoutuminen.fi/integration.fi online service was deployed in September 2021. Service content The website’s address is integration.fi (kotoutuminen.fi in Finnish). The web editorial staff of ...https://kotoutuminen.fi/en/about-the-website
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Accessibility statement for the Kotouttaminen.fi online service This accessibility statement applies to the online service www.kotoutuminen.fi/www.integration.fi and its related social media channels on LinkedIn, Instagram, and YouTube. Kotouttami...https://kotoutuminen.fi/en/accessibility-statement
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The employment and economic development authority offers public employment and business services. The main purpose of employment and business services is to promote the functionality of the labour market.https://kotoutuminen.fi/en/act-on-public-employment-and-business-service
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Integration programme – service package for the early stages of integration An integration programme is a service package for the early stages of integration organised by municipalities. The objective of the services included in an integration pro...https://kotoutuminen.fi/en/koto24-integration-programme
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The municipality or employment authority provides multilingual civic orientation as an integration service Multilingual civic orientation is a course in which immigrants receive information about Finnish society in their native language or another...https://kotoutuminen.fi/en/multilingual-civic-orientation
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Making a success of customer service through multilingualism, use of native language and plain language, fluent interpretation and dialogic practice Are you planning multilingual communications, a brochure or other material for immigrants? Do you ...https://kotoutuminen.fi/en/language-and-customers
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Kela-services Kela (Social Insurance Institution of Finland) is responsible for the basic security of people living in Finland in different life situations. Kela benefits can usually be obtained if you work or live in Finland on a permanent basis....https://kotoutuminen.fi/en/kela-services
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Integration and refugee reception are supported by means of different services Integration and refugee reception are supported by means of different services. The responsibility for organising the services falls especially on municipalities and we...https://kotoutuminen.fi/en/services-promoting-integration
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Reaching immigrants outside the labour force with municipal integration services Why should immigrants outside the labour force be targeted for services? This online resource offers a collection of operating methods for reaching those outside the ...https://kotoutuminen.fi/en/koto24-reaching-immigrants-with-integrations-services
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Information on integration services for operators Immigrant integration can be supported by providing necessary services for the immigrant. These services are organised as part of municipalities’, employment authorities' and wellbeing services cou...https://kotoutuminen.fi/en/services
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Services provided by several different authorities promote the integration of immigrants The Act on the promotion of immigrant integration was amended on 1.1.2025. Unfortunately, this website has not yet been updated to comply with the new integra...https://kotoutuminen.fi/en/services-by-authorities
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Description of the processing of personal data when contact details are submitted to for guidance and counselling services.https://kotoutuminen.fi/en/privacy-policy-for-contact-information
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Services provided by other authorities also promote integration The services provided by many other authorities also promote integration in Finland, and immigrants who have a municipality of residence and have been granted a residence permit can r...https://kotoutuminen.fi/en/services-provided-by-other-authorities
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Employment and Economic Development Offices (TE Offices) are responsible for the employment of immigrant jobseekers and for employment and business services supporting immigrant integration. TE Offices are also responsible for ensuring that the services are suitable for immigrants.https://kotoutuminen.fi/en/services-of-te-offices
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Questions and answers about the integration services reform project On this page, you will find frequently asked questions and answers about the integration services reform project. The questions are divided into topics: Reform of training that pr...https://kotoutuminen.fi/en/questions-and-answers-about-the-integration-services-reform
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The Centre of Expertise in Immigrant Integration has compiled information on the situation in Ukraine and those fleeing from Ukraine on this website. The materials have been produced by the Government and other authorities, and in part by municipalities and organisations.https://kotoutuminen.fi/en/russian-attack-on-ukraine
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Under the Integration Act, municipalities, Employment and Economic Development Offices (TE Offices) and other authorities shall provide immigrants with appropriate guidance and advice concerning measures and services promoting integration and working life.https://kotoutuminen.fi/en/guidance-and-advice