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Information for those who work in customer service People working in customer service meet immigrants in person, online or by phone. The time they can spend with a customer is often short. They can use interpretation services, plain language and v...

Making a success of customer service through multilingualism, use of native language and plain language, fluent interpretation and dialogic practice Are you planning multilingual communications, a brochure or other material for immigrants? Do you ...

Integration customer data system (Koto-AJ) is an integration customer data system that supports integration customer work in municipalities, improves data transfer between different integration actors and produces data on integration at the municipal, regional, and national levels.

Kela-services Kela (Social Insurance Institution of Finland) is responsible for the basic security of people living in Finland in different life situations. Kela benefits can usually be obtained if you work or live in Finland on a permanent basis....

Employment and Economic Development Offices (TE Offices) are responsible for the employment of immigrant jobseekers and for employment and business services supporting immigrant integration. TE Offices are also responsible for ensuring that the services are suitable for immigrants.

The employment and economic development authority offers public employment and business services. The main purpose of employment and business services is to promote the functionality of the labour market.

Information on integration services for operators Immigrant integration can be supported by providing necessary services for the immigrant. These services are organised as part of municipalities’, employment authorities' and wellbeing services cou...

The ALPO register is a database in which customer visits to immigrant advisory services are entered on a centralised basis.

Social welfare and health care services The Act on the promotion of immigrant integration was amended on 1.1.2025. Unfortunately, this website has not yet been updated to comply with the new integration Act (681/2023). We apologise for the inconve...

An integration programme is a service package for the early stages of integration organised by municipalities. The objective of the services included in an integration programme is to promote the immigrant’s integration, employment or entrepreneurship, skills and working life competencies.

A development project will be launched at the KEHA Centre in autumn 2022 to develop the national information system services for integration. In particular, these services will improve the exchange of information between those involved in integration as well as the knowledge-based management of integration at the municipal, regional and national level.

Reaching immigrants outside the labour force with municipal integration services Why should immigrants outside the labour force be targeted for services? This online resource offers a collection of operating methods for reaching those outside the ...

The aim of the At Home in Finland project was to develop services and processes supporting immigrant integration. The project had two mutually supportive sub-projects: Good Start and Good Path.

Municipalities play a key role in the promotion of immigrant integration and they mainly do this by ensuring comprehensive basic public services. Like all other residents, immigrants also need education, training and health and social services. Housing and leisure services are also important to immigrants integrating into Finnish society.

Integration customer data system has been possible to take into use in municipalities from 1 January 2025. The requirement for municipalities to use the system will enter into force from 1 January 2027.

Current information on residence, temporary protection, work and services for people arriving in Finland from Ukraine This page contains information for those involved in integration regarding different grounds for residence permits for people arr...

Integration programme – service package for the early stages of integration An integration programme is a service package for the early stages of integration organised by municipalities. The objective of the services included in an integration pro...

Frequently asked questions and answers about the comprehensive reform of the Integration Act.

Contact information Kotoutuminen.fi online service is intended for persons who work on promoting integration and refugee reception and encounter immigrants in their work. The service is maintained by the KEHA Centre. The KEHA Centre supports perso...

Employment authorities are responsible for the employment services in support of the employment and integration of immigrants who are jobseekers.