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Integration customer data system (Koto-AJ) is an integration customer data system that supports integration customer work in municipalities, improves data transfer between different integration actors and produces data on integration at the municipal, regional, and national levels.

Information for those who work in customer service People working in customer service meet immigrants in person, online or by phone. The time they can spend with a customer is often short. They can use interpretation services, plain language and v...

Making a success of customer service through multilingualism, use of native language and plain language, fluent interpretation and dialogic practice Are you planning multilingual communications, a brochure or other material for immigrants? Do you ...

The ALPO register is a database in which customer visits to immigrant advisory services are entered on a centralised basis.

What should be taken into account when choosing the integration language and when a worker is guiding the customer in choosing an integration language in a Customer Service encounter? The following information can help the immigrant choose their first language of integration.

The purpose of the project, which was coordinated by the ELY Centre for Southeast Finland, was to streamline the education and employment pathways of immigrants with a quota refugee background.

The development of the Integration customer data system includes surveys and interviews on the needs and wishes of municipalities, welfare service counties, and ELY centres regarding the system under development.

Integration customer data system has been possible to take into use in municipalities from 1 January 2025. The requirement for municipalities to use the system will enter into force from 1 January 2027.

22.12.2022 | The Centre of Expertise in Immigrant Integration has published an electronic map that shows the location of guidance and counselling services provided by municipalities to immigrants. The map contains contact information on all guidance and counselling service points throughout Finland. Compiling this information aims to increase interaction between different authorities promoting integration and guida...

12.10.2022 | Human trafficking is a serious offence directed against a person where the offender takes advantage of the vulnerability, trust or dependency of the victim and subjects him or her to labour exploitation or sexual abuse, for example. The Centre of Expertise in Immigrant Integration of the Ministry of Economic Affairs and Employment has published an instruction card to help those involved in integration and others to recognise labour exploitation and human trafficking.

16.6.2022 | The Centre of Expertise in Immigrant Integration collects contact information for municipal guidance and counselling services for immigrants. We will publish the information on Finland’s guidance and counselling services on a Google Maps map at the kotoutuminen.fi website. Compiling the information aims to increase interaction between different authorities promoting integration and guidance and counsell...

Employment and Economic Development Offices (TE Offices) are responsible for the employment of immigrant jobseekers and for employment and business services supporting immigrant integration. TE Offices are also responsible for ensuring that the services are suitable for immigrants.

Promotion of integration in figures Immigration of foreign citizens in 2022 • A total of 42,470 foreign citizens moved to Finland (Statistics Finland). • Work was the most common reason for the first residence permit (Finnish Immigration Service)....

Contact information Kotoutuminen.fi online service is intended for persons who work on promoting integration and refugee reception and encounter immigrants in their work. The service is maintained by the KEHA Centre. The KEHA Centre supports perso...

Under the Integration Act, municipalities, Employment and Economic Development Offices (TE Offices) and other authorities shall provide immigrants with appropriate guidance and advice concerning measures and services promoting integration and working life.

Employment authorities are responsible for the employment services in support of the employment and integration of immigrants who are jobseekers.

The employment and economic development authority offers public employment and business services. The main purpose of employment and business services is to promote the functionality of the labour market.

Frequently asked questions and answers about the comprehensive reform of the Integration Act.

Checklist for drawing up the municipal integration programme The checklist below supports municipalities in the planning and implementation of the integration programme. The list has been prepared at a general level. The integration programme and ...

The employment authority initiates the assessment for immigrants who are unemployed jobseekers under the Act on the Organisation of Employment Services. The municipality initiates the assessment for immigrants who are not unemployed jobseekers or imminently entering the labour market.