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Information for those who work in customer service People working in customer service meet immigrants in person, online or by phone. The time they can spend with a customer is often short. They can use interpretation services, plain language and v...

Integration customer data system (Koto-AJ) is an integration customer data system that supports integration customer work in municipalities, improves data transfer between different integration actors and produces data on integration at the municipal, regional, and national levels.

Making a success of customer service through multilingualism, use of native language and plain language, fluent interpretation and dialogic practice Are you planning multilingual communications, a brochure or other material for immigrants? Do you ...

The purpose of the project, which was coordinated by the ELY Centre for Southeast Finland, was to streamline the education and employment pathways of immigrants with a quota refugee background.

Integration customer data system has been possible to take into use in municipalities from 1 January 2025. The requirement for municipalities to use the system will enter into force from 1 January 2027.

The Centre of Expertise in Immigrant Integration of the Ministry of Economic Affairs and Employment has published an instruction card to help those involved in integration and others to recognise labour exploitation and human trafficking.

Contact information Kotoutuminen.fi online service is intended for persons who work on promoting integration and refugee reception and encounter immigrants in their work. The service is maintained by the KEHA Centre. The KEHA Centre supports perso...

Promotion of integration in figures Immigration of foreign citizens in 2022 • A total of 42,470 foreign citizens moved to Finland (Statistics Finland). • Work was the most common reason for the first residence permit (Finnish Immigration Service)....

Frequently asked questions and answers about the comprehensive reform of the Integration Act.

Employment and Economic Development Offices (TE Offices) are responsible for the employment of immigrant jobseekers and for employment and business services supporting immigrant integration. TE Offices are also responsible for ensuring that the services are suitable for immigrants.

The project on knowledge‑based management in the Integration Client Information System is developing a Koto‑AJ‑based digital monitoring report for municipal integration services.

Employment authorities are responsible for the employment services in support of the employment and integration of immigrants who are jobseekers.

Under the Integration Act, municipalities, Employment and Economic Development Offices (TE Offices) and other authorities shall provide immigrants with appropriate guidance and advice concerning measures and services promoting integration and working life.

Checklist for drawing up the municipal integration programme The checklist below supports municipalities in the planning and implementation of the integration programme. The list has been prepared at a general level. The integration programme and ...

What should be taken into account when choosing the integration language and when a worker is guiding the customer in choosing an integration language in a Customer Service encounter? The following information can help the immigrant choose their first language of integration.

Kela-services Kela (Social Insurance Institution of Finland) is responsible for the basic security of people living in Finland in different life situations. Kela benefits can usually be obtained if you work or live in Finland on a permanent basis....

Integration programme – service package for the early stages of integration An integration programme is a service package for the early stages of integration organised by municipalities. The objective of the services included in an integration pro...

The ALPO register is a database in which customer visits to immigrant advisory services are entered on a centralised basis.

An integration programme is a service package for the early stages of integration organised by municipalities. The objective of the services included in an integration programme is to promote the immigrant’s integration, employment or entrepreneurship, skills and working life competencies.

A development project will be launched at the KEHA Centre in autumn 2022 to develop the national information system services for integration. In particular, these services will improve the exchange of information between those involved in integration as well as the knowledge-based management of integration at the municipal, regional and national level.