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Making a success of customer service through multilingualism, use of native language and plain language, fluent interpretation and dialogic practice Are you planning multilingual communications, a brochure or other material for immigrants? Do you ...

Both employees and employers benefit from a language-aware working environment The Act on the promotion of immigrant integration was amended on 1.1.2025. Unfortunately, this website has not yet been updated to comply with the new integration Act (...

Both employees and employers benefit from a language-aware working environment Language awareness refers to the continuous consideration of different situations in the use of language, language features and texts. Language-aware thinking takes a r...

Multilingual materials support integration Multilingual materials related to Finnish society and government services support the integration of immigrants. You can use these materials in Customer Service and guidance. The InfoFinland.fi website ma...

The municipality or employment authority provides multilingual civic orientation as an integration service Multilingual civic orientation is a course in which immigrants receive information about Finnish society in their native language or another...

Multilingual and multichannel communications include many aspects that may not need to be taken into account when communicating in Finnish, Swedish and English. Simply publishing multilingual communication on a website or video (e.g. on YouTube) is not enough; providing multichannel communications is also important, because multilingual information must be promoted through several channels in order to reach its target audience.

14.1.2026 | The appearance and functionality of InfoFinland are being updated. For users, the change will be visible as a new look for the pages. At the same time, the maintenance of InfoFinland.fi's nationwide multilingual official content will be transferred from the City of Helsinki to the KEHA Centre.

Interpretation and translation are regulated by law The Act on the promotion of immigrant integration was amended on 1.1.2025. Unfortunately, this website has not yet been updated to comply with the new integration Act (681/2023). We apologise for...

Information on integration services for operators Immigrant integration can be supported by providing necessary services for the immigrant. These services are organised as part of municipalities’, employment authorities' and wellbeing services cou...

Effortless integration with national support KEHA Centre - your partner in promoting integration! Read more about the integration tasks of the KEHA Centre We support authorities and integration professionals by producing up-to-date information, in...

The purpose of the nationwide modelling of early-stage integration services is to provide a tool for experts responsible for integration services. Such matters as multilingual advice and guidance, cooperation with employers and orientation during the early stages of immigrant integration are discussed in the modelling.

Reaching immigrants outside the labour force with municipal integration services Why should immigrants outside the labour force be targeted for services? This online resource offers a collection of operating methods for reaching those outside the ...

Information for those who work as an official in municipalities and employment areas Immigrants encounter many authorities on their integration path. Authorities can promote the smooth implementation of the integration process by cooperating acros...

Information for those you are researchers Researchers provide material to support decision-making and examine integration and the reception of refugees as a societal phenomenon. The databases, statistical reviews and publications of the Centre of ...

Frequently asked questions and answers about the comprehensive reform of the Integration Act.

Information for those who work in customer service People working in customer service meet immigrants in person, online or by phone. The time they can spend with a customer is often short. They can use interpretation services, plain language and v...

The drawing up of the integration plan is the responsibility of either the municipality or the TE Office/municipality in the pilot area. The plan is based on the assessment of the immigrant’s service need conducted in the initial assessment and on those services and measures that can be used to promote the person's integration.

Integration programme – service package for the early stages of integration An integration programme is a service package for the early stages of integration organised by municipalities. The objective of the services included in an integration pro...

The aim of the At Home in Finland project was to develop services and processes supporting immigrant integration. The project had two mutually supportive sub-projects: Good Start and Good Path.

Checklist for drawing up the municipal integration programme The checklist below supports municipalities in the planning and implementation of the integration programme. The list has been prepared at a general level. The integration programme and ...