Telephone helplines support immigrants during the coronavirus outbreak
Authorities and municipalities have opened telephone helplines providing instructions and guidance on coronavirus in different languages. Multilingual telephone helplines provided by various organisations are also functioning as usual. We have put together a news item listing the availability of multilingual instructions and guidance on coronavirus (telephone helplines and chat services). Provide access to services.
Updated on 17.8.2020 at 3pm. The page is being updated, December 2020.
National telephone helpline
General information on the coronavirus is available by telephone at 0295 535 535. The service is open on weekdays at 8–21 and Saturdays at 9–15. The service is primarily available in Finnish and, where possible, also in Swedish and English.
More information on the national helpline
General support in the coronavirus situation
Monik ry
English, Turkish, Arabic, Somali, Kurdish
Monday–Friday at 10–14
Tel. 09 4245 1999
More information on tele-guidance provided by Monik ry
Finland-Somalia Association's Caawinaad project
General advise in Somali
Monday, Tuesday, Wednesday at 9-12 and 13-14
Tel. 08 0030 2140
More information about the Caawinaad project in Somali
Entrepreneurs
Startup Refugees
Helpline: Monday–Friday
Arabic at 13–14, tel. 044 958 9097
English at 14–15 tel. 044 9740420
More information on the services of Startup Refugees
Social protection and financial support
Kela
Telephone service: Monday, Wednesday and Friday at 9–12
Arabic tel. 020 6344 902
Somali tel. 020 6344 905
Russian tel. 020 6344 901
More information on Kela’s telephone service (in Finnish)
Women, children, families
MONIKA – Multicultural Women’s Association, Finland
Support for immigrant women
Finnish, English, Spanish, Estonian, Russian and Persian
Monday, Tuesday and Friday at 9–16
Wednesday and Thursday at 9–18
tel. 0800 05059
More information on MONIKA's support for immigrant women (in Finnish)
Municipalities’ helplines for foreign-language speakers
Helsinki
English
Information on coronavirus tel. 09 310 10024, Monday–Friday at 7–20
Education tel. 09 310 10025, Monday–Friday at 9–18
Helsinki Helpline for people over 70 years of age 09 310 10020, Monday–Friday at 9-16
Digital support
Russian: Tuesday at 13–15.30, tel. 09 310 88693 or Skype: DigiopastusRU
Persian and English: Monday at 14–20, Zoom: https://zoom.us/j/4105889794
Arabic and English: Tuesday at 16–19 and Thursday at 16–20, Zoom: https://us04web.zoom.us/j/4350920152
More information on the services provided by the City of Helsinki
Espoo
Coronavirus Helpline for foreign-language speakers
Monday–Friday at 12–15
tel. 09 816 22620: Arabic (1), Russian (2)
tel. 09 816 22610: English (1), easy-to-read Finnish (2)
More information on the services provided by the City of Espoo
Vantaa
Helpline in Finnish, Swedish, and English: Monday–Friday at 8.15-15.30.
tel. 09 8395 0070
Information on coronavirus and its effects on the services provided by the City of Vantaa
Monday–Thursday at 11–14
Russian, tel. 0400 842 353
Estonian, Russian, tel. 040 847 3203
Somali, tel. 050 302 4362
More information on the services provided by the City of Vantaa
Tampere
Corona Helpline
Monday and Thursday at 9–15
Arabic, tel. 044 486 3635 (until 27.8.2020)
Persian, tel. 041 730 3862
Russian, tel. 040 163 2858
More information on services provided by the City of Tampere
This news item was put together in cooperation with InfoFinland.fi.
Read more:
Multilingual information from the authorities on the COVID-19 coronavirus
Multilingual information from the municipalities on the COVID-19 coronavirus