Information for those who work in customer service

The online service maintained by the Centre of Expertise in Immigrant Integration of the Ministry of Economic Affairs and Employment has been updated. The old kotouttaminen.fi website was disabled and the actual version of the kotoutuminen.fi website was released on Wednesday 1 September 2021. As a result, only kotoutuminen.fi website will be available to users.

In many municipalities, immigrants are advised to seek information from online services or telephone services. In the current situation with the coronavirus outbreak, municipalities offer also advice by telephone in various languages. Some municipalities have published multilingual information on the coronavirus.

The website maintained by the Ministry of Economic Affairs and Employment’s Centre of Expertise in Immigrant Integration has undergone a redesign. At the same time, the Finnish name of the website has changed to kotoutuminen.fi. In connection with the redesign, the visual image of the centre of expertise was also revised. Kotoutuminen.fi is to be published as a beta version.

Guidance and counselling services for immigrants in Finland are fragmented in terms of accessibility, service provision and resourcing. Access to services is not equally provided to customers in all parts of the country. These were the conclusions of the final report of the study on low-threshold guidance and counselling services for immigrants commissioned by the Ministry of Economic Affairs and Employment. The report also makes recommendations for the development of the service network.

Authorities and municipalities have opened telephone helplines providing instructions and guidance on coronavirus in different languages. Multilingual telephone helplines provided by various organisations are also functioning as usual. We have put together a news item listing the availability of multilingual instructions and guidance on coronavirus (telephone helplines and chat services). Provide access to services.